Automation

DataPay.io — Claude integration

New York

Integrated Claude into request handling: first reply in an hour instead of four days, costs down 45%.

4 дн → 1 ч
First reply
−45%
Cost

Challenge

Support was drowning in a flood of similar requests: clients waited up to four days for a first reply, and every ticket went through several manual sorting steps. It hurt retention and inflated handling costs.

Solution

We embedded Claude into the support workflow: the model classifies a request, extracts the gist and a draft reply, and closes simple tickets automatically. Complex cases reach an operator with ready context, with no manual triage.

Result

First reply cut from 4 days to 1 hour, processing costs down 45%.

Shall we tune your instrument?

45-min diagnosticfreeno obligations

// signal > noise