The Treasury (London) — customer portal
London
Built a customer portal that cut support load by 42% in a week.
Challenge
For any question — order status, documents, details — clients wrote to support. Managers spent the day on answers clients could have found themselves, and peak loads stretched response times.
Solution
We designed and built a Next.js customer portal: a self-service account with statuses, documents and order history. Clients resolve routine queries themselves, without waiting for a manager.
Result
Support load (HAU) dropped 42% in the first week.
Other cases
inestroy — house construction
A construction company site where the request reaches the manager with the house parameters already in it, not a blank “call me back”.
Duna — timber-frame houses
The site answers “how much is it and will the estimate double” before any form: price on the first screen, a calculator that prices a specific house.
Architecture studio
A premium presentation: the site is built around the work — a full-screen project slider, a calm dark theme, not one promo banner.
Related service
Further reading
- Customer portal development cost: what actually drives the numberWhy the same-looking portal is quoted at €4k and at €40k. The four things that move the estimate, the lines that vanish from cheap quotes, and how to read a proposal before you sign it.
- All posts in category: WebsitesArticles on building sites with Next.js: what drives the price, how long it really takes, when you need a customer portal and when a landing page is enough.
Show us the one process that annoys you most
We spend 45 minutes on it together. You leave with a diagram and an estimate — even if you buy nothing from us.